Getting started with your diabetes supplies shouldn’t be stressful. At Diabetic Supplies Inc., we make it easy for new and returning patients to begin or continue their orders for Continuous Glucose Monitors (CGMs), insulin pumps, and pump supplies. Our Intake Team handles the paperwork, insurance checks, and communication with your provider so you don’t have to.
Here’s a clear, step-by-step look at how intake orders work and what to expect from start to finish.
Step 1: Patient Request or Referral
Your order can begin in several ways:
1. Patient Request
You contact us directly by phone, email, or fax to request a CGM, insulin pump, or supplies.
2. Provider Referral
Your doctor, diabetes educator, or clinic sends us a prescription or referral form. Providers using Parachute Health can send prescriptions securely online.
3. Insurance or Manufacturer Referral
Sometimes your insurance or device manufacturer (Dexcom, Medtronic, Tandem, Omnipod, etc.) sends us your information to help fulfill your order.
Once we receive your information, our Intake Department creates your secure patient profile and begins processing your request.
Step 2: Insurance & Prescription Verification
Our Insurance Verification Team:
If additional information is needed, we’ll reach out to you or your provider right away.
Step 3: Prior Authorization (If Required)
If your insurance plan requires prior authorization (PA), our team:
Approval times typically take 7-21 business days, depending on your insurer.
Step 4: Order Confirmation & Patient Consent
Once coverage is approved, we will contact you to:
Nothing ships until you give your approval.
Step 5: Shipping & Delivery
After authorization and patient approval, your order ships directly from our distribution center.
Our goal is fast, reliable delivery every time.
Step 6: Reorder & Follow-Up
Our Reorder Team makes sure you never run out of supplies. We will:
You can also request refills anytime by phone, email, or fax.
Documents We Typically Need
We coordinate directly with your provider, especially those using Parachute, so you don’t have to gather everything yourself.
Processing Times
Most intake requests are completed within:
We’ll keep you informed every step of the way.
How to Submit Documents
Email: info@diabeticsupplieinc.com
Fax: +1 877-288-2520
Phone: (800) 231-3214
Providers may also send documents securely through Parachute Health.
Protecting Your Privacy
All patient information is handled securely under HIPAA. We share information only with your healthcare provider and insurance plan for coverage and billing purposes.
Need Help With Your Order?
Our Intake Team is here to guide you with:
For personalized support getting started, call (800) 231-3214, or email info@diabeticsupplieinc.com.
Diabetic Supplies Inc. — helping you manage diabetes with confidence, every step from intake to delivery.