Privacy Policy for Diabetic Supplies Inc.

At Diabetic Supplies Inc., we are committed to maintaining the trust and confidence of our patients. This Privacy Policy outlines how we collect, use, and protect your information when you visit https://www.diabeticsupplieinc.com/ and use our services.

1. HIPAA and Protected Health Information (PHI)

Because we are a provider of Durable Medical Equipment (DME), much of the information you provide is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

• This website Privacy Policy governs general web traffic and digital data collection.
• Your medical records and insurance claims are specifically protected by our Notice of Privacy Practices, which provides more stringent protections as required by federal law.

2. Information We Collect

We collect information to provide you with specialized diabetic supplies and support. This includes:

• Contact Information: Name, phone number, email, and physical shipping address.
• Medical & Insurance Data: Insurance provider, Member ID, Physician information, and your specific equipment needs (e.g., Dexcom, FreeStyle Libre, Omnipod, Tandem, or Medtronic systems).
• Payment Information: When you use our "Make a Payment" portal, we collect billing details and credit card information through secure, encrypted third-party processors.
• Automated Data: IP addresses, browser types, and usage patterns collected via cookies to improve your website experience.

3. How We Use Your Information

We use your data for the following essential business purposes:

• Order Fulfillment: Shipping your CGMs, insulin pumps, and supplies directly to your door.
• Insurance Coordination: Working with Medicare and private insurance plans to verify coverage and process claims.
• Physician Liaison: Communicating with your doctor to obtain required DME scripts or Letters of Medical Necessity.
• Communications: Sending reorder reminders, shipping updates, and responding to inquiries submitted via our "Contact Us" form.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We share your data only with:

• Healthcare Providers: Your doctors or clinic staff for prescription verification.
• Insurance Carriers: To facilitate payment for your supplies.
• Regulatory Bodies: As required by Medicare or other government health agencies.
• Authorized Partners: Trusted service providers like eddii-Care (for virtual endocrinology visits) or equipment manufacturers (Dexcom, Abbott, etc.) when necessary for technical support.

5. Data Security

We utilize Administrative, Technical, and Physical safeguards to protect your data. This includes SSL encryption for all data transmitted through our online forms and secure, restricted access to your medical and financial files.

6. Your Choices and Rights

• Opt-Out: You may opt-out of receiving non-essential emails from us at any time.
• Access & Correction: You have the right to review and update the personal and insurance information we have on file.
• Cookies: You can set your browser to refuse cookies, though this may limit your ability to use certain forms on our site.

7. Third-Party Links

Our website contains links to external manufacturers (e.g., Medtronic, Tandem) and tech support lines. We are not responsible for the privacy practices or content of these third-party websites.

8. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact our privacy officer:

Diabetic Supplies Inc. Toll-Free: 1 (800) 231-3214 Local: (614) 481-9841 Email: info@diabeticsupplieinc.com

Privacy Policy